Once we have executive buy-in, we oversee the implementation process from start to finish.
SDS uses surveys, interviews, and observation to identify opportunities for improvement
“Derek led the Service Line of Business through a successful series of technology, productivity and growth projects during his tenure as the Director of Service Operations. He built strong relationships with the key stake holders to build support for and help drive the implementation of these initiatives. He demonstrated the agility to manage to short term business objectives while keeping the focus on the longer term strategic goals of the organization.”
We use custom analytics and KPI's to monitor Performance, adjusting strategies as needed.
We identify technology, training, and processes to take your service team to the next level.
Service Data Solutions
Leveraging Analytics to Improve PERFORMANCE
Our principle consultant, Derek Erickson, is an accomplished leader with more than 25 years of progressive “Fortune 500" experience. In January 2016, he launched Service Data Solutions to leverage his skills & experience to work with building owners to improve their operations. SDS is continually building their resource network to ensure they have the right expertise to tackle the toughest issues. Derek’s profile can be found here: https://www.linkedin.com/in/djerickson
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