Outlined below is a high-level description for each step in the improvement process. Specific Six-Sigma-Lean tools will be used to guide the project team to develop solutions that address the issues.
D – Define
Deliverables
Critical Success Factors
M- Measure
Deliverables
Critical Success Factors
A – Analyze
Deliverables
Critical Success Factors
I – Improve
Deliverables
Critical Success Factors
C – Control
Deliverables
Critical Success Factors
Assess – SDS uses surveys, interviews and observation to identify opportunities to improve service delivery.
Plan – We identify technology, training and processes to take your service team to the next level
Implement – Once we have executive buy-in, we oversee the implementation process from start to finish
Monitor – We use custom analytics and KPI’s to monitor performance, adjusting strategies as needed.
Service Data Solutions
Leveraging Analytics to Improve PERFORMANCE
Service Data Solutions method to deliver results is built upon a Six-Sigma-Lean process improvement framework. We start with a comprehensive assessment of the situation and then work with the customer to plan, implement and monitor solutions.
During the engagement with the customer, SDS will further breakdown the process shown above into the Six-Sigma-Lean DMAIC framework. We will then use standard Six-Sigma-Lean tools to work through each step of the improvement process.
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